Refund policy

Refund Policy

A clear refund policy builds trust and enhances customer satisfaction. Research shows that 30% of online purchases are returned, often due to incorrect sizing, product dissatisfaction, or defects. To ensure a smooth process, our refund policy includes the following:

  • Return Window: Customers can initiate a return within [X] days of purchase.
  • Product Condition: Items must be unworn, in original packaging, and with tags attached.
  • Return Process: Customers should follow the provided instructions for returning items. Return shipping fees may apply.
  • Refund Method: Refunds are issued to the original payment method or as store credit, based on customer preference.
  • Exceptions: Final sale and hygiene-sensitive items may not be eligible for returns.

By maintaining transparency and clear guidelines, we aim to provide a seamless shopping experience while ensuring customer satisfaction.

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